Our engineer would like to check the hibernation issue remotely. Please follow the steps below and provide us with the information so we can access your system.
Telnet/SSH Remote Access Instructions:
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1. standard Ports we need you to open: 22, 23, 5000
(Please check the link below for how to forward your ports, and then select the telnet/ssh application:
http://www.portforward.com/english/routers/port_forwarding/routerindex.htm)
2. enabled Telnet or SSH function in DSM. ([Control Panel] >> [Network Services] > > [Terminal] )
3. WAN IP address of your Synology NAS:
(you could check the IP address with the website
http://www.whatismyip.com)
4. A temporary password for the admin account:
note. we need the password of your "admin" account but not other one in the administrators group.
5. You could use this website to check if the ports had been successfully opened or not.
http://www.yougetsignal.com/tools/open-ports/
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